Monthly Archives: November 2003

Managing Knowledge

Despite my reputation as the office technologist, I’m fundamentally skeptical about specific technologies; organizationally, we’ve a job to accomplish, and that task is not “change the technology.” The central office’s charge is, and always has been, putting information where folks can use it. We are getting better at framing the questions, methinks, and it’s fun to be in the middle of that effort.

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Silos and Electronic Docs: commenting on a draft document

I prefaced the response by noting that “jowo’s kinda preachy today.”

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Web Testing: darn that Murphy

Meantime, Margie’s telling me the production system’s down, too; she’s already heard from one of the beta testers. Different symptoms, though; it’s running, but the system won’t process transactions. I check that; yup, down too. Call Tony; no response, so I leave a message. Call his coder on this project; same result, same message. Call our tech support guy; get him, and get his committment to check the production system. Finally check my e-mail. (47 spam messages and nothing real. Yuck.) Tony’s coder calls me back; reports that the test server was taken off-line for routine maintenance, then hadn’t restarted cleanly. We agree this isn’t a good testing situation. Tony will call me at 9:00….

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Web App: ready for testing

Everything went wrong. Everything. The web part didn’t reliably communicate with the back end, and when they did talk it was often in pidgin. We’d report to the testing center every morning, and quickly demonstrate to the web vendor that things weren’t properly connected. Karl, their lead coder, would start making phone calls, and we’d soon have the two vendors and the network guys arguing about the problem. By noon, things would be “working.”

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PopFile Revisited: another thousand messages received; a new version installed

All in all, that’s a rather impressive performance. The increasing spam count is also rather impressive; after all, I added this tool to my kit because the junk seemed to be getting out of hand.

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Design: finding your way to passable

The object is to write, and to publish. The tools are tools. So are the design details.

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POPfile: sorting the mail

I receive between 50 and 100 e-mails each day, and read about 60% of those (the unread ones are either duplicates or spam). I used to read about 85% of my mail; the change in percentage is largely because of the increasing spam load. (Eudora has a reporting function; these numbers have some relation to reality.) Perhaps 65% of the real mail has baseball content of some sort or other; the rest is on a wide range of topics.

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Iowa: shades of Eugene

Johnson won the day, McCarthy won the campaign, Humphrey won the nomination, and Nixon won the election. The year changed my life–mostly for the good.

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Margaret remembers that for me

Anne’s encore was David Roth’s Manuel Garcia, a song about cancer, and families, and love, and support. I really needed that; thanks, Anne.

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One of Those Days

Some days just drive you up the wall. You go to work with a plan. Then you get to see if it survives.

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