I took the link/email/link sequence to be a validation that I work at a place where they've made an HUP agreement. That may have been an optimistic assumption.

I've still not received that confirmation email. After some hunting on the HUP website, I found this message:

We are sorry, but we are unable to complete your request.
The following problem(s) exist:
Your order is currently in a review status

Beg pardon, folks? Whatever can you be "reviewing" that takes four days? You're waiting for HR to confirm my existence, perhaps? (Should I call Enrique and push things along?) Or perhaps you've sicced the Pinkertons on me? Is this long delay common? Shouldn't you have warned me about it? You can't be bothered to send a courtesy email?

How about you give my money back?

Wednesday, May 5: Still waiting. They must be digging hard....

Hello from Amazon.com.

We're writing about the order you placed on December 07 2009 (Order# xxx-xxxxxxx-xxxxxxx). USPS was unable to leave the package at your delivery address as per their delivery policies. The package will be available for pick up at your local post office. Please visit http://www.usps.com and click "Locate a Post Office" to find contact information for your local post office or call 1 800 ASK USPS. The items listed below are included in this shipment:

  Dailey & Vincent "Brothers from Different Mothers"
  http://www.amazon.com/gp/product/B001NKWLBM
  Dailey & Vincent "Dailey & Vincent"
  http://www.amazon.com/gp/product/B000XPU642

To see full details of this order, including tracking details and the shipping status of other items from this order that may not be listed, please visit the Your Account section of our website (http:// www.amazon.com/your-account). You can also reach Your Account by clicking on the link in the top right corner of any page on our web site.

*****

WHAT IF AN ITEM HAS SHIPPED AND I NO LONGER WANT IT?

If your shipment arrives too late, you may either refuse delivery or return it to us for a refund. For returns instructions, please visit our Returns Center at www.amazon.com/returns.

*****

HOW DO I CONTACT YOU ABOUT MY ORDER?

If you have more questions about this order, you can e-mail or phone Customer Service by clicking the "Contact Us" button on the right side of any Help page (www.amazon.com/help).

Sincerely,
Customer Service Department
http://www.amazon.com

==============================

Check your order and more: http://www.amazon.com/your-account

Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

That message has little to do with my reality, since it happens that my "local delivery address" is my local post office. Things are actually working exactly as I expected.

It's like this, folks. My mail goes to a post office box. Unless I happen to be in the post office while Jacki is sorting the packages, her procedures require her to report the package as not-delivered (and she puts a yellow card in my box.) As she sees it--and as I see it--that's a delivery, which will get completed when I make it into the office (which occurs daily). There's no failure, here, and fairly often (including this time) I've picked up the package before Amazon gets around to notifying me that the package is "lost." Folks who use post office boxes for mailing address have deliberately traded one sort of convenience for another. The package was exactly where I expected it to be, and I picked it up with the rest of my mail.

I realize this is a minor issue, and that Amazon's trying to be helpful. But it shows a total ignorance of something you'd expect them to get right.