Comments on: A Microsoft Home User Program Rant

By: Khan

Khan — Tue, 17 Jan 2012 00:52:58 +0000

I’m also getting confusing instructions on MS HUP site.
During the purchase process, my application managed to successfully navigate through “ShoppingCart” –> “Billing” –> “Confirm” pages. However, when I landed on the “Thank You” page, I got the following message:
“We are sorry, but we are unable to complete your request. The following problem(s) exist: Your order is currently in a review status. Your payment could not be completed”
“Review Status”?? None of the instructions mentioned it’ll go through a review process?? Anyways,I tried to apply for it again using their exact instructions, but now it states that I have already made the purchase.
I have sent a request to HUP help site. Lets see how it goes.
BTW, Joel, I followed your advice by not ordering Backup disks (which makes sense). Lets hope it’ll help…

By: joel

joel — Wed, 16 Feb 2011 19:02:46 +0000

Good, Nate, & thanks. I actually assume that most such purchases do go through; I’ve had many successful transactions with both MS and DR over the years. Doesn’t reduce my frustration at all, of course.

By: Nate

Nate — Wed, 16 Feb 2011 18:14:01 +0000

My request processed normally.

By: John

John — Wed, 23 Jun 2010 02:11:08 +0000

I just tried mine yesterday as 2010 is now available. I too am getting this same error. I want to say SCAM after reading this thread.

By: joel

joel — Fri, 04 Jun 2010 13:54:57 +0000

BOb: You might be right. MS just offerred to upgrade my non-existent Office 2007.

By: BOb

BOb — Tue, 25 May 2010 21:22:59 +0000

I recv’d same notice, though I have not gotten to the “reasons why” step yet.

I wonder if it is because Office 2010 will be offered in June?

By: joel

joel — Sun, 23 May 2010 20:13:40 +0000

Thanks, Adel. That’s exactly the response they sent me. Not entirely helpful, as they must know which of the four “answers” applies.

Good luck. If I were to try again, I’d do so without ordering the backup DVD, and see if that worked better.

By: Adel

Adel — Sun, 23 May 2010 08:35:09 +0000

I just received another email from them:
*************
Our records indicate that your order has been cancelled, and your credit card has not been charged. Orders are normally cancelled for one of the following reasons:

– The billing address that you supplied did not match the billing address your credit card issuer has on file.

– The product ordered is no longer available for shipment or has been discontinued.

– The carrier selected cannot deliver to the address specified.

– The order was cancelled at your request.

To attempt a new order, go to: ……
************

I’m going to order it again ;)

By: Adel

Adel — Sun, 23 May 2010 07:12:40 +0000

I had the same situation. sent them an email, and received the following reply:
**************
We apologize for the inconvenience, unfortunately your product key were not generated at the time of your purchase. We have taken action to resolve this issue on your behalf. Please check the download page of your order again after 24-48 hours.
*************

It has been 4 days since I received their email but no luck.

credit card transaction is still in pending status . I don’t know why!

By: timon

timon — Fri, 21 May 2010 17:01:09 +0000

… ok! seems that i’ll have to contact them and find out what I did wrong

thanks!